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Experienced technical solutions expert with excellent analytical, problem solving, and communication skills. Specializes in hardware & software solutions, maintenance/repair, networking, servers, backup solutions, disaster recovery planning, network architecture, web solutions, internet research, and software tools for the creative arts market. Extremely well-organized and self-motivated. |
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| IT Skill Sets: | Systems Administration: Windows NT/2000 Server with IIS, SQL Server, Exchange, Symantec Enterprise, Cisco equipment, Mac OS X Server, AppleShare IP, Retrospect, Veritas, FileMaker Pro, EIMS, various UN*X. | ||
| Web Development: HTML4, XHTML, CSS1&2, DHTML/JavaScript, ASP, Perl, Photoshop graphics, & more. | |||
| Hardware: Wintel (various makes, industry standards), Apple, network hardware, peripherals. | |||
| Technical: Eleven years experience supporting multiple computing platforms, A+ Certification, Apple Certified. | |||
| Additional Specialties: Digital & analog photography, graphic arts, audio recording & editing. | |||
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| Experience: | Dates / Position / Employer / Work Performed: | ||
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September 2003 to present Mac Genius Apple Computer, Inc. Quickly handle all types of technical consulting at the "Genius Bar", Apple's unique offering in its retail stores that makes Tier 2 technical staff available to the general public. Responsible for balancing a number of tasks including product recommendations, software troubleshooting, hardware troubleshooting, equipment repair of Apple Macintosh systems (certified for both desktop and portable) while also being available for general question-and-answer to both customers and other Apple staff. Also performed part ordering, scheduling of other employeees, and other aspects of service business management. Current national record-holder on Apple's "OS X Service & Support" certification exam among all 300+ Mac Geniuses with a score of 99%. |
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April 2003 to September 2003 Network Engineer Nabih's Inc. Computer Systems Provide efficient and timely technical solutions for a wide range of issues: hardware, software, & network troubleshooting, system repairs, network architecture (wired & wireless solutions), data preservation & disaster recovery planning. Market services to potential customers, assist in store retail functions when needed. |
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June 2002 to April 2003 Network Engineer The MacExperience Provide efficient and timely technical solutions for a wide range of issues: hardware, software, & network troubleshooting, system repairs, server planning, implementation, & maintenance, network architecture (wired & wireless solutions), data preservation & disaster recovery planning. Maintained high level of billable hours to increase store profits while providing the highest level of customer satisfaction. |
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April 2001 to April 2002 Webmaster Teletron, L.P. Designed, authored, implemented, and maintained all company Inter/Intra/Extranet content (both markup and graphics) and provided ASP solutions for web interactivity. Administered corporate server farm and workstations. Administered email server, dealt with DNS blocking and spam-filtering, closed open relay. Planned and implemented the enterprise antivirus, backup, and disaster recovery solutions. Worked with Cisco firewall and routing equipment. Wrote technical documentation. Evaluated IT security issues and provided solutions, provided end user desktop support, improved network infrastructure, and designed marketing graphics and materials. |
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December 2000 & January 2001 Systems Administrator, Lead Consultant Onyx Technology Solutions, Inc. Consulted on a wide range of corporate network and workgroup solutions, troubleshot client workstation and server problems, administered Microsoft Windows NT4/2000 servers, Exchange Mail, DNS, and DHCP servers, firewalls, backup systems, software, and more. Business unexpectedly closed by owner. |
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September 1997 to December 2000 Systems & Network Administrator, Webmaster Indiana University School of Journalism Led the School's IT support team, guided renovation & growth of the computing environment, made purchasing recommendations, provided hardware/software maintenance and assistance for three electronic classrooms, adjacent shared facilities, and all faculty and staff users (150+ systems in total.) Also deployed and maintained all Windows NT, AppleShareIP, MacAdministrator, Assimilator, WebStar, FileMaker Pro, and Retrospect servers. Designed & implemented an improved website information architecture. |
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July & August 1997 Web Engineer S&R Resources Provided services as a short-term contractor to Cummins Engine Co., working on their intranet. Coded in HTML, JavaScript, and Perl; formatted and optimized images, administered Solaris/Netscape Enterprise webserver. |
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| Education: |
Indiana University, May 1997 - B.A. in English (concentrating in Writing); minor in Psychology. Studio Core (2D/3D/Color&Design) in Fine Arts. Junior/Senior GPA was 3.7/4.0. Post-degree work in Fine Arts Photography. |
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| Current Projects: | Various freelance web development projects. | ||